Programming & Web
- C# and .NET fundamentals
- Java programming basics
- HTML, CSS, JavaScript
- Web design and responsive layouts
Networking & Systems
- TCP/IP, DNS, DHCP, ARP
- Protocols: HTTP, FTP, ICMP, SMTP
- Network troubleshooting tools (ping, traceroute, Wireshark)
- Cisco IOS CLI fundamentals
Professional Skills
- Technical customer support
- Team collaboration and communication
- Problem analysis and solution design
- Bilingual: English & Spanish