Geek Squad – Best Buy Outlet
Consultation Agent | Oct 2023 – Present
- First Geek Squad employee in any Best Buy outlet in all of the U.S.
- Delivered exceptional in-store technology consultations, assisting customers with product selection, technical support, and service solutions tailored to their needs.
- Diagnosed and resolved basic hardware, software, and connectivity issues, or escalated to appropriate service channels.
- Collaborated with the Geek Squad and retail teams to schedule repairs, installations, and setups, ensuring a seamless end-to-end customer experience. Educated customers on new technology, services, and warranties, driving sales and increasing customer satisfaction scores.
- Maintained detailed service records and ensured compliance with company policies on data privacy and device handling.
- Recognized for consistently achieving top-tier customer service ratings and as well as consistently selling our best buy memberships.
Jimmy John’s
In-Shop Worker | Sep 2021 – Aug 2023
- Delivered world-class customer service and crafted sandwiches with speed and accuracy. Maintained restaurant cleanliness and sanitation, including tables, floors, windows, and restrooms.
- Handled cash register operations, managed customer payments, and ensured accuracy in transactions.
- Worked effectively in a high-volume team environment.
- Provided enthusiastic greetings and farewells, contributing to a positive customer experience.